1. Information We Collect

When you visit our website or contact Unicorn Machinery, we may collect information that you voluntarily provide through enquiry forms, contact forms, email, telephone or other communication channels.

This information may include:

• Your name
• Email address
• Phone number
• Company or business information
• Product or machinery requirements
• Messages, comments or enquiry details

2. How We Use Your Information

Information submitted through our website may be used to communicate with you and provide relevant information about our embroidery machines, textile machinery and related solutions.

We may use your information to:

• Respond to product and machinery enquiries
• Understand your machinery requirements
• Provide product information and assistance
• Communicate regarding quotations or business enquiries
• Improve our website, products and customer experience
• Maintain appropriate business and enquiry records

3. Website Forms

Our website may contain contact or enquiry forms that allow visitors to submit information directly to us. Information entered into these forms is used for responding to the relevant enquiry and communicating with the person who submitted the request.

Our forms may use third-party form processing services to securely transmit submissions. Such service providers may process information according to their own privacy and security practices.

4. Cookies and Website Usage Information

Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the browsing experience.

Depending on the services enabled on our website, certain technical information such as browser type, device type, pages visited, approximate location and interaction data may also be collected through analytics technologies.

5. Third-Party Services

We may use trusted third-party services for website functionality, form processing, analytics, hosting or communication. These providers may process limited information when necessary to provide their respective services.

Third-party websites and services operate under their own privacy policies. Unicorn Machinery is not responsible for the privacy practices of websites or services that we do not control.

6. How We Protect Your Information

We take reasonable measures to protect information provided through our website against unauthorized access, misuse, alteration or disclosure.

However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure. Visitors should therefore avoid submitting unnecessary sensitive or confidential information through general website enquiry forms.

7. Sharing of Information

Unicorn Machinery does not sell or rent personal information submitted through our website.

Information may be shared with service providers where necessary for website operation, communication or enquiry processing, or when disclosure is required to comply with applicable legal obligations.

8. Data Retention

We may retain enquiry and communication information for as long as reasonably necessary to respond to requests, maintain business records, provide ongoing assistance and meet applicable legal or operational requirements.

9. External Links

Our website may contain links to third-party websites, social media platforms or other external resources. Clicking an external link may take you to a website that operates independently from Unicorn Machinery.

We recommend reviewing the privacy policy of any external website before providing personal information.

10. Your Privacy Choices

You may contact us if you have questions about information you previously submitted through our website or wish to request an appropriate update or correction.

Requests will be reviewed and handled in accordance with applicable requirements and our legitimate business and record-keeping obligations.

11. Changes to This Privacy Policy

Unicorn Machinery may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.